NSE FAQs

Who are you?

We’re two people intensely interested in design, music and art and both still stuck in our day jobs. We do this for fun but hope one day it could be something bigger.

What payment options do you accept?

Currently our main payment method is Paypal. You can easily register an account at www.paypal.com and pay with your account balance of use a credit card through their system

How soon do you send out my order?

We try to process all orders within 24 hours of receipt. Sometimes there are delays if a product is in short supply, but we will notify you if this is the case.

How much is shipping?

Right now our charge for one shirt is $4, for two $5, three $6 – seeing a pattern here? Yes I thought so, you guys are smart like that.

How is my order shipped?

All packages are sent through the US Postal Service. We use first class mail with delivery confirmation for domestic orders. Standard airmail is used for international orders.

Do you ship outside the United States, if so how much?

Yes we do, and for a short period of time we will send international orders for the same shipping price as domestic. This will not last forever so take advantage while you can. Currently we will ship to the following countries:

• Canada
• United Kingdom
• Australia
• New Zealand
• Germany
• France
• Spain
• Italy
• Switzerland
• Denmark
• Belgium
• Netherlands
• Austria
• Ireland
• Portugal
• Japan

If you would like an item shipped to another country not on the list please write to us and we will see what we can arrange.

Due to customs regulations all packages shipped internationally must be labeled with their contents. As the purchaser are responsible for any customs duties imposed on the item. Because of the added red tape in processing international shipments – they are typically done slower. We process shipments every Friday – so if you order the Sunday after your package will not ship until the next Friday. We hope to speed this up in the future. Depending on where you live the package can take anywhere from 7-14 days.

You screwed up my order! What now?

We’re sorry if this has happened to you – we try to keep things straight but once in a while mistakes are made. Send us an email via our contact form to let us know what is going on. We’ll send you instructions on where to send your order back and refund you for all shipping charges.

What about returns or exchanges?

We accept exchanges on unwashed shirts that were damaged in shipment. If you have received a damaged item we will refund you for your shipping charges. If you would like to exchange a shirt for a different size or style that can be arranged but you will be responsible for the shipping back to us. To avoid any problems with sizing please refer to our sizing charts below each t-shirt.